staff as a general rule suffer from a lack of appreciation by their colleagues when things are working right, this is something that anyone working in a support role has to get used too but its a fairly bitter pill to swallow.  What makes harder to deal with of course is the level of abuse you take when things go wrong.

A lot of this comes from the fact that many employees and businesses don’t tend to ‘notice’ when everything is fully functional, its like not really being aware of the water pipes at home until you turn on the tap and nothing comes out. Its just there. As long as works seems unimportant, when breaks you realise how vital is. This perception of isn’t particularly likely to change, now affects every aspect of our lives which results in a certain amount of blindness to its existence. This isn’t something that ‘society’ can really be blamed for, professionals have brought on themselves. We’ve done so much to make seamlessly integrate itself into peoples lives its no surprise that no longer registers on peoples radar until breaks.

None of this makes any difference to the average pro of course, the moment users start clamouring for help because this or that ‘is broken’ we find ourselves seriously wondering where exactly all these people were when we keep things running while the rest of the world fell apart. Where was the praise when kept the company working with employees trapped in their homes by snow and ice still able to get on with their working day? The truth is, its not coming, we will forever be the unsung heroes of the corporate world. The mysterious figures who swoop in when the whole thing goes to hell in a hand basket and pick up the pieces putting companies back on their feet.

Its a tough job, but we’ll keep doing because every now and then, usually when you least expect someone will walk past your desk and say “thanks for your help, you guys do a really good job”.

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