You know how everyone’s a computer expert now?  They all know all the answers, ‘it’s the software’, ‘you need more memory’, ‘Macs/Windows/Dell/HP/whatever are crap, you should get a Mac/Windows PC/Dell/HP/whatever’.  As an IT professional stuff like this is annoying enough when its other techs saying it, when everyone else chimes in based on something they heard from some bloke in the pub the general result is said IT tech goes and finds a quiet corner to sit and cry in. Why exactly?  Because aside from the fact that these judgements are often just plain wrong, they regularly suffer from the usual problems of a collection of opinions of blokes in the pub.

They probably know less about IT than you do.

Or, if they do know about IT they are talking about a specific case and not in general terms.  More RAM will not solve every PC problem, one fault does not necessarily make a particular software package useless and (this is a big one) Mac/Windows/HP/Dell/whatever are not the without flaws, and they are not completely useless.  Companies don’t tend to survive very long if they are.

As a general rule, expressing your opinion of what the problem could be with your PC while the office tech is working on it should (if we were allowed) be met with a response somewhere along the lines of  ’If your such an expert why did you call me?  Fix it yourself then.’ unfortunately things like that are not considered good customer service so we smile sweetly and carry on regardless.  Please try to remember that we’re here to help and we are very unlikely to try and tell you how to do your job, so you telling us how to do ours is less than helpful.

Users at my current job have started using a new ploy to annoy the hell out of me, despite keeping them informed of progress and working hard to resolve their problem some have decided that faster results can be gained by emailing upper management with there problems.  This is more annoying than being told how to do my job, this is actually offensive to me.  Particularly as the normal tone of these emails seems to suggest that the IT department have access to a vast store of hidden funds which could be used to replace every PC and server twice over without having any effect on the companies bottom line.

Attitudes like this are what make me consider careers a long way away from IT, truth is though that none of those careers actually has much potential to earn me big money straight away so I’d have to make sure I got my hands on a fairly solid cardboard box to live in till they did….

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