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IT staff as a general rule suffer from a lack of appreciation by their colleagues when things are working right, this is something that anyone working in a support role has to get used too but its a fairly bitter pill to swallow. What makes it harder to deal with of course is the level Continue reading The Secret Diary of an IT technician (Chapter 7: Appreciation) OK…. So its been a while. Again. Since the end of August I’ve been busy though, and so has this sites other contributor who has gone from being a trainee teacher to an NQT in her first full time teaching job with Ofsted showing up to inspect the school with very little notice. We’ve moved into Continue reading The Secret diary of an IT Technician (Chapter 6: Where did the time go?) The last time you heard from me was back in March when I’d just passed the CompTIA A+ Essentials exam, in the months since I’ve added the A+ IT Technician exam to the collection making me officially CompTIA A+ certified an I’m working hard on the Network+ (using the new 2009 objectives so woohoo! no Continue reading The Secret diary of an IT Technician (Chapter 5: Adding Letters) Those of you who have been really paying attention will have spotted an interesting little titbit in my twitter updates, you see last week I passed the wonders of the CompTIA A+ Essentials exam. This brings me one step close to having a concrete record of my IT skills, not bad Continue reading The Secret diary of an IT Technician (Chapter 4: Certifiable) I’m still thinking through the consequences of a staff briefing at work yesterday which contained mention of two of the most unpleasant terms you can hear in your working life, redundancy and pay cut. We are officially feeling the effects of the economic hole that British banks have dug for us, which is unsurprising Continue reading The Secret Diary of an IT Technician (Chapter 3: Where did all the money go?) Having difficulty writing this, largely because the majority of IT support stories have already been told elsewhere. The truth is most of the problems any IT Technician has to deal with on a day to day basis are down to a lack of user education, that’s why you see so many ‘hilarious’ user error tales Continue reading The Secret Diary of an IT Technician (Chapter 2) Hello and welcome to the first chapter of the Secret diary of an IT technician, a story of the trials and tribulations of working in IT for a small travel company in the UK. I suppose the best place to begin is the beginning…… [Cue flashback music and weird wibbly screen effect] Sphere: Related ContentShare/Save |
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