Having difficulty writing this, largely because the majority of IT support stories have already been told elsewhere. The truth is most of the problems any IT Technician has to deal with on a day to day basis are down to a lack of user education, that’s why you see so many ‘hilarious’ user error tales all over the place. IT departments suffer from incredible difficulty when it comes to educating users because there is not often the time to steal staff away from their desks for the purposes of education.
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